Deposit Policy

When is a deposit required?

     -  Deposits are required for all boarding reservations that fall on major holidays/holiday weekends).  Deposit amount will be 50% of booked reservation.

          New Year's Day -January 1 (New Years Eve: 7am-11am, New Years Day: Reception Closed)

          President's Day - 19 February

          Easter Weekend/Spring Break - 30 March-6 April (Reception Closed 1 April)          

          Memorial Day - 28 May

          Independence Day - July 4 (Reception Closed)

          Labor Day - First Monday in September         

          Thanksgiving Day - 4th Thursday in November (Reception Closed 22 and 23 November)

          Christmas Day - December 25 (Christmas Eve: 7am-11am, Christmas Day: Reception Closed)

     - And for any first-time clients making reservations in standard accommodations.  New clients reserving luxury staterooms will owe a 50% deposit.  New clients reserving standard accommodations will owe a $25 per animal deposit.


How quickly must a deposit be paid?

- Deposits must be paid within 48 hours of making reservation or it will be automatically cancelled.

How can deposits be paid?

     - Deposits can be paid through the customer portal accessible through this website or over the phone by calling 757-499-7697.

What is the deposit refund policy?

     - Reservations can be cancelled and deposits refunded to bank account if cancelled more than 7 days prior (new customers deposits) or 14 days prior (major holidays/ holiday weekends)

     - Reservations cancelled after the cut-off mark will forfeit the deposit.

Lobby Hours


7am-11am & 1pm-6pm

​SATURDAY 7am-5pm

SUNDAY 2pm-6pm

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5201 Virginia Beach Blvd

Virginia Beach, VA 23462
Phone 757-499-7697
Text 629-90

Fax 757-499-0669



© 2019 by P & M Pet Services LLC.